Terms and Conditions

Man with Van Westminster Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Westminster provides removal, transport and associated services to private and business customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

Company means Man with Van Westminster, the provider of removal and transport services.

Customer means the person, firm or organisation booking or using the services of the Company.

Services means any removal, man and van, transport, loading, unloading, packing, or related services supplied by the Company.

Goods means any items, belongings, furniture, equipment or property transported or handled by the Company on behalf of the Customer.

Service Address means any collection, delivery or additional address where the Services are to be carried out.

Contract means the agreement between the Company and the Customer made in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides man and van and removal services within Westminster and surrounding areas, as well as to and from other locations as agreed at the time of booking. Services may include local household moves, flat moves, office and commercial removals, furniture transport, small removals, and related loading and unloading.

The exact scope of the Services will be confirmed in the booking confirmation. Any additional services requested on the day of the move are subject to availability of time, vehicle capacity, and staff, and may be charged at an additional rate.

3. Booking Process

3.1 Enquiries and quotations

The Customer may request a quotation by providing accurate details of the move, including property access, size and nature of the Goods, Service Addresses, desired dates and times, and any special requirements. Quotations are based on the information supplied and are not binding if the information proves to be incomplete or inaccurate.

3.2 Acceptance of quotation

A Contract is formed only when the Customer confirms acceptance of the quotation and the Company confirms the booking. Confirmation may be made verbally or in writing, and the Company will usually provide a booking confirmation stating the agreed date, time window, service description, and rates.

3.3 Customer obligations when booking

The Customer is responsible for ensuring that all details provided are accurate, including:

Full and correct Service Addresses and access information.

Accurate description and approximate quantity of Goods.

Details of any bulky, heavy, fragile, valuable or unusual items.

Any parking, loading or access restrictions.

Any time constraints or building management requirements.

If the information provided is incorrect or incomplete, the Company may adjust the price, change the service, or, in serious cases, refuse to carry out the Services.

4. Access, Parking and Customer Responsibilities

The Customer is responsible for ensuring suitable and legal parking for the Company vehicle at all Service Addresses. This includes arranging any parking permits, visitor passes, or special permissions where required.

The Customer must ensure that the property is accessible, including lifts, stairways, corridors and doors being available and safe to use. Any delay, additional walking distances, use of additional flights of stairs, or need for extra staff arising from poor access may incur additional charges.

The Customer must be present or represented by an authorised adult at the Service Addresses for the duration of the Services to give instructions, sign any documents, and check the premises at completion.

5. Packing and Preparation of Goods

Unless otherwise agreed, the Customer is responsible for packing all Goods safely and securely, using suitable materials and containers. The Company may refuse to transport Goods that are not properly packed or that present a risk to staff, vehicle, or other Goods.

The Customer must:

Ensure all boxes are securely sealed and of manageable weight.

Protect fragile items with adequate padding and clearly mark them as fragile.

Empty and secure drawers, cupboards and appliances as necessary.

Disconnect, defrost and prepare appliances in accordance with manufacturer instructions.

The Company can provide packing assistance if requested in advance and agreed in the booking confirmation. Additional charges may apply.

6. Items Excluded from Transport

Unless expressly agreed in writing, the Company will not carry:

Illegal items, stolen goods or contraband.

Cash, precious metals, jewellery, antiques of high value, artwork or collections.

Explosives, weapons, ammunition or hazardous materials.

Flammable or corrosive substances, including fuels, gas cylinders, chemicals or paints.

Live animals, plants requiring special handling, or perishable goods.

If such items are transported without the Companys knowledge, the Company accepts no liability for loss, damage or consequences, and the Customer will indemnify the Company against any claims, damages or fines arising.

7. Payments and Charges

7.1 Rates

Charges for Services may be based on hourly rates, fixed prices, or a combination of both, as set out in the quotation and booking confirmation. Any waiting time, additional stops, or extra services requested on the day may be charged at the prevailing rates.

7.2 Payment terms

Unless otherwise agreed, payment is due on completion of the Services on the same day. The Company may require a deposit at the time of booking to secure the date and time. Deposits are generally non-refundable except where the Company cancels the booking without offering a suitable alternative.

The Company reserves the right to withhold commencement or continuation of Services if payment is not made in accordance with agreed terms.

7.3 Additional charges

Additional charges may apply for:

Work outside standard hours where specifically requested.

Waiting time caused by delays not attributable to the Company.

Extra staff, larger or additional vehicles where required.

Packing, dismantling, reassembly or specialist handling.

Tolls, congestion or clean air zone charges, and parking fees or fines incurred while acting in accordance with the Customers instructions.

8. Cancellations and Amendments

8.1 Customer cancellations

The Customer may cancel or amend a booking by giving notice to the Company. The following charges may apply, unless otherwise stated at the time of booking:

More than 48 hours before the scheduled start time: cancellation without further charge; any deposit may be retained or credited at the Companys discretion.

Between 24 and 48 hours before the scheduled start time: the Company may retain part or all of the deposit or charge up to 50 percent of the estimated service cost.

Less than 24 hours before the scheduled start time or on the day of the job: the Company may charge up to 100 percent of the estimated service cost.

8.2 Company cancellations

In the rare event that the Company must cancel or significantly change a booking, it will notify the Customer as soon as reasonably possible. The Company may offer an alternative date, time, or subcontractor where appropriate. If no suitable alternative can be agreed, any deposit or prepayment will be refunded in full, and this will be the Companys only liability.

9. Delays and Events Beyond Control

The Company will take reasonable care to arrive and complete the Services within agreed time frames but cannot guarantee arrival or completion times. The Company is not liable for delays or failure to perform caused by factors beyond its control, including traffic, road closures, weather conditions, accidents, vehicle breakdowns, industrial action, or restrictions imposed by authorities or building management.

If an event beyond the Companys control makes performance of the Services impossible or unsafe, the Company may suspend, rearrange or cancel the Services. In such cases, the Company will discuss options with the Customer but will not be liable for indirect or consequential losses.

10. Liability for Loss or Damage

10.1 General liability

The Company will exercise reasonable care in handling and transporting Goods. However, the Companys total liability for loss of or damage to Goods, or for any other loss arising from the Services, whether in contract, tort or otherwise, is limited to a reasonable sum proportionate to the service charge unless otherwise agreed in writing.

10.2 Exclusions of liability

The Company will not be liable for:

Loss or damage arising from the Customers failure to pack items properly.

Damage to Goods where they were already defective, unstable, or not fit for transport.

Minor cosmetic damage to furniture or items that are not adequately protected by the Customer.

Loss or damage to items the Company has expressly refused to carry or that fall within excluded categories.

Loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.

10.3 Claims procedure

Any apparent loss or damage must be reported to the Company as soon as reasonably possible and in any event within 48 hours of completion of the Services. The Customer must provide details and evidence of the alleged loss or damage. Failure to notify within this period may affect the ability to investigate and may reduce or extinguish any liability.

11. Customer Warranties and Indemnities

The Customer warrants that:

They are the owner of the Goods, or are authorised by the owner to enter into the Contract.

The Goods do not include prohibited or hazardous items.

All information supplied to the Company is accurate and complete.

The Customer will indemnify the Company against any claims, losses, damages, costs or expenses arising from breach of these warranties or from carrying items that the Customer is not entitled to transport.

12. Waste, Disposal and Environmental Regulations

12.1 General waste and unwanted items

The Company is primarily a removal and transport service and does not operate as a general waste disposal contractor. If the Customer requires disposal of unwanted items, this must be agreed in advance. The Company will only dispose of items at authorised facilities and in compliance with applicable waste and environmental regulations.

12.2 Prohibited waste

The Company will not handle or dispose of hazardous waste, clinical waste, chemicals, building rubble, soil, asbestos, or any materials requiring specialist licensing or treatment. The Customer is responsible for arranging appropriate and lawful disposal of such waste.

12.3 Duty of care

Where the Company agrees to remove and dispose of items, the Customer confirms that they have the right to dispose of those items and that such disposal complies with all laws and regulations. The Customer must not instruct the Company to fly-tip or otherwise dispose of items unlawfully. The Company may refuse to carry out any instruction that appears to breach waste regulations or environmental law.

13. Insurance

The Company maintains appropriate insurance in respect of its business operations and vehicles, in accordance with legal requirements. This does not relieve the Customer of the responsibility to arrange their own insurance for high value, fragile or special items if required. The Company does not provide or arrange insurance for the Customers Goods beyond its own limited liability as set out in these Terms and Conditions unless expressly agreed in writing.

14. Complaints

The Company aims to provide a professional and reliable man and van service throughout Westminster and beyond. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and addressed. Providing clear details and any evidence will assist in resolving matters fairly and promptly.

15. Privacy and Data Protection

The Company will collect and use personal information provided by the Customer only for the purposes of supplying Services, handling enquiries, processing payments, and managing bookings. The Company will take reasonable steps to keep such information secure and will not sell or share personal data with unrelated third parties except where required by law or strictly necessary to perform the Services.

16. Variation of Terms

The Company may amend these Terms and Conditions from time to time. The version applicable to any Contract is the version in force at the time of the Customers booking, as provided or made available to the Customer. Any variation to these Terms and Conditions requested by the Customer will only be valid if expressly agreed in writing by the Company.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed severed from the remaining provisions, which will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between the Company and the Customer are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes arising in connection with these Terms and Conditions or the Services provided.

By confirming a booking with Man with Van Westminster, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.