These Terms and Conditions set out the basis on which Man With Van Westminster provides moving, transport, lifting, loading, delivery, and related van services to customers within the United Kingdom. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before proceeding with any booking for a Westminster man and van service or any comparable transport arrangement arranged through our company.

These terms are intended to be clear, fair, and practical. They apply to domestic, commercial, and one-off transport jobs, including removals, furniture collection, single-item delivery, and similar services. They also apply where additional labour, packing assistance, waiting time, or specialist handling has been requested. In these Terms and Conditions, references to we, us, and our mean the service provider, and references to you and your mean the customer making the booking.

No part of these terms affects your statutory rights as a consumer. Where a specific written agreement has been made for a particular job, those agreed details will apply alongside these terms unless they conflict. If there is a conflict, the signed or confirmed job details will take precedence only to the extent necessary to resolve that conflict.

1. Booking process

A booking is normally made when you provide the required job details and we accept the booking either verbally, in writing, or electronically. A valid booking for Man With Van Westminster services may require information such as collection and delivery addresses, access conditions, item descriptions, requested dates and times, and any special handling needs. You must provide accurate and complete information. If the information supplied is inaccurate or changes after confirmation, we may revise the price, adjust the vehicle size, alter the staffing level, or refuse to carry out the service if safe performance is no longer possible.

We may provide an estimate or quotation before confirming the booking. Unless expressly stated otherwise, any estimate is based on the information available at the time and may be revised if the scope of work changes. Estimates are not guarantees of final cost unless described as a fixed price. A booking time is a planned arrival or collection window rather than an absolute guarantee, and reasonable variation may occur due to traffic, access restrictions, weather, delays at previous jobs, or other operational issues.

2. Customer responsibilities

You are responsible for ensuring that the goods to be transported are ready for loading at the agreed time, safely packed where appropriate, and accessible without undue delay. You must ensure that parking, permits, building access, lift use, and any required permissions are arranged in advance unless we have expressly agreed to organise them. If our team is delayed or prevented from starting due to access problems, unsafe conditions, or incomplete preparation, waiting time and additional charges may apply.

You must also make us aware in advance of any fragile, valuable, oversized, hazardous, or unusually heavy items. This is especially important for items requiring special handling, extra manpower, or additional protective equipment. A Westminster removal van service can only be performed safely when the nature of the goods is known in advance. We may decline to move items that are unlawful, dangerous, or unsuitable for carriage.

Where you ask us to move items on your behalf, you confirm that you have the legal right to possess, transport, and deliver those items. You also confirm that no item handed to us is stolen, counterfeit, prohibited, or otherwise illegal. If any item appears unsafe, contaminated, or likely to damage our vehicle, equipment, or other property, we may refuse it without liability.

3. Payments and charges

Charges may be based on time, distance, number of operatives, vehicle size, fuel, waiting time, congestion, parking, stair carries, heavy-item handling, or a fixed quotation depending on the service agreed. Any additional work requested during the job may be charged separately. If a quotation is based on assumptions that later prove incorrect, we reserve the right to amend the price to reflect the actual scope and difficulty of the work.

Unless otherwise agreed, payment is due in full on completion of the service or at the point specified in the booking confirmation. We may require a deposit, part-payment, or pre-authorisation for larger or more complex jobs. If payment is not made when due, we may suspend further work, retain goods only to the extent permitted by law, and recover any reasonable costs of collection. A man with a van in Westminster service may not be regarded as complete until all agreed charges have been settled.

We accept payment methods as stated at the time of booking or invoicing. Prices may be subject to VAT where applicable. Any discounts, promotional rates, or waived charges must be confirmed in writing to be valid. Unless expressly stated, all prices are exclusive of unforeseen third-party costs such as parking penalties, tolls, or official disposal charges arising from customer instructions.

4. Cancellations, changes, and postponements

You may cancel or reschedule a booking, but notice must be given within a reasonable time. If you cancel shortly before the scheduled service, we may charge a cancellation fee to cover lost time, vehicle allocation, staff costs, and administration. The closer the cancellation is to the agreed time, the higher the likely charge. Where a deposit has been paid, it may be retained in full or in part to the extent necessary to cover our losses, unless a different policy was agreed in writing.

If you need to change the booking details, we will try to accommodate the change, but amendments are subject to availability and may affect the price and service duration. If we must postpone due to weather, road closures, mechanical issues, staff illness, or other circumstances beyond our reasonable control, we will aim to offer an alternative time or date. We are not liable for indirect losses arising from a necessary rescheduling where the delay is outside our control.

Where a booking is cancelled because access is unsafe, items are materially misdescribed, or payment has not been made as required, this will generally be treated as a customer cancellation. In such cases, the applicable cancellation fee or wasted journey charge may still apply. This also applies where the collection or delivery point cannot be accessed within a reasonable time and no suitable alternative arrangement is offered.

5. Liability and care of goods

We will take reasonable care when handling and transporting your goods. However, our liability is limited to loss or damage caused by our proven negligence or breach of contract. We are not responsible for pre-existing damage, ordinary wear and tear, items inadequately packed by you, or damage caused by defects in the item itself. For example, weak furniture joints, glass with hidden flaws, or unstable packaging may fail despite careful handling.

You are encouraged to remove or secure loose parts, drain fluids where appropriate, and protect delicate surfaces before collection. If we assist with packing or dismantling, we will do so with reasonable care, but we are not liable for damage resulting from items that are already structurally weak or unsuitable for repeated assembly. A Westminster man with a van booking does not create a guarantee that fragile goods packed by the customer will remain undamaged if the packaging is inadequate.

Our total liability for any proven loss or damage is limited to the amount paid for the relevant service unless a higher limit has been specifically agreed in writing. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We are not liable for loss of profit, loss of business, or any indirect or consequential loss.

6. Waste regulations and disposal obligations

If the service includes removal, disposal, clearance, or transfer of waste, you must comply with all applicable UK waste regulations. Waste must be described accurately and honestly. We may ask whether items are reusable, recyclable, or general waste, and whether they contain hazardous substances. We do not accept responsibility for the illegal disposal of waste provided by you, and you must not request us to dispose of any material unlawfully.

Where we arrange disposal, you acknowledge that some items may need to be taken to authorised facilities only. We may refuse to collect items that are hazardous, contaminated, clinical, asbestos-containing, or otherwise restricted, unless we have expressly agreed and are legally permitted to handle them. The customer remains responsible for ensuring that the waste transfer is lawful and that any required documentation is completed accurately. If false information is provided, you may be liable for any fines, charges, or enforcement action that arises.

You must not place prohibited waste into general household or commercial loads unless we have confirmed in advance that we can lawfully carry it. Where waste is mixed with reusable goods, we may separate items for compliance purposes and charge accordingly. If disposal fees, tipping charges, or compliance-related costs are incurred, these may be added to your final bill. A responsible Man With Van Westminster provider will always seek to comply with applicable environmental and duty-of-care obligations.

7. Delays, access, and force majeure

We will use reasonable efforts to attend on time and complete the job efficiently. However, we are not responsible for delays caused by traffic, adverse weather, accidents, road closures, strikes, fuel shortages, local restrictions, or events beyond our reasonable control. If such circumstances prevent performance or materially delay the service, we may arrange a revised time or cancel the job without liability for indirect losses.

You must ensure that any parking suspension, loading bay restriction, or access arrangement is suitable for the vehicle required. If the service cannot proceed because the vehicle cannot be parked lawfully or safely near the property, we may charge waiting time, additional labour, or a wasted journey fee. Where our staff must carry goods over an unusually long distance due to access limitations, additional charges may apply.

We are not liable for missed deadlines caused by inaccurate instructions, late access, third-party obstruction, or delayed release of keys, lifts, or permits. If you need a time-critical delivery or removal, you should tell us in advance so we can confirm whether it is operationally possible. Any stated time window is always subject to reasonable operational tolerance.

8. Complaints and claims

If you believe that something has gone wrong, you should notify us as soon as reasonably possible and provide supporting details. Claims for visible damage should be raised at the time of delivery where practicable, or shortly thereafter if the issue could not reasonably be identified immediately. We may ask for photographs, item descriptions, purchase evidence, or repair quotations in order to assess the matter properly.

Any claim will be reviewed fairly and in good faith. If we accept responsibility, our preferred approach may be repair, replacement, partial refund, or another reasonable remedy depending on the circumstances. No claim will be considered where the alleged loss is not supported by evidence or where the loss was caused by the customer’s own actions, poor packaging, inaccurate instructions, or a failure to mitigate damage.

9. Governing law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

By making a booking with Man With Van Westminster, you confirm that you have read, understood, and accepted these Terms and Conditions. They are designed to protect both parties and to ensure that each man and van Westminster booking is carried out safely, lawfully, and with clear expectations. If you do not agree with any part of these terms, you should not proceed with the booking.

These terms may be updated from time to time to reflect operational changes, legal developments, or improvements to our service structure. The version in force at the time of your booking will apply unless a later written agreement states otherwise. Please ensure that you review the applicable terms before confirming any future Westminster van and man arrangement or related transport service.